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Prices:
Unless otherwise stated all prices are in Euro and are inclusive of Danish 25% VAT.

Payment:
Karen by Simonsen's webshop accepts payment by Dankort, MasterCard,, Visa, Visa Electron and JCB. On dispatch of the goods payment will be debited and cleared from your account. Karen by Simonsen's webshop encrypts all information with the SSL (Secure Socket Layer) which means, that unauthorized persons will not be able to read your account number or other information during the transaction. We reserve the right to have the order´s full amount paid by bank transfer to Sydbank, Denmark. The order will be shipped upon receipt of payment.

Delivery Charges:
9/19 Euro. FREE DELIVERY above 99/249 Euros of purchase.
Delivery in Denmark with GLS. Delivery out of Denmark with GLS - UPS.

Delivery:
Karen by Simonsen's webshop will deliver within 1-4 working days. Furthermore, all orders shall be subject to availability and delays in delivery.

Complaints:
As a customer you have the right to return items with manufacturing defects. Return items will be accepted if defects appear within a period of two years. Please note that we only accept complaints that are returned due to material or production defects.

Cancellation & Returns:
We offer you 33 days to regret your purchase. If you regret your purchase in full, we will return the amount of the goods and delivery cost. We do not pay the return freight.

Any dispute between FashionShopping and the customer is subject to Danish law.


Return of Goods:
Items are to be returned to the following address:

Fashionshopping
Niels P Thomsens Vej 3
DK-7500 Holstebro

Please note that we do not accept parcels returned by cash on delivery (COD).

When returning claims please clearly state the reason for the return as this will accelerate the handling process. The parcel must contain a copy of the invoice/order confirmation. This will unable us to track your order and hereby assure that the parcel has been received by Karen by Simonsen's webshop.


Any dispute between Karen by Simonsen and the customer is subject to Danish law.


Privacy Policy:

When you order items at the Karen by Simonsen shop, we register your name and address in our system to enable us to send you your order. When collecting personal data from the Karen by Simonsen shop, we ensure that it is always done with your consent, and that you are always informed of exactly what information is collected and why.

We store your information until you ask us to do otherwise. If you do not wish to be our customer anymore and no longer want to receive newsletters, please let us know by e-mail at shop@karenbysimonsenonline.dk or call our customer service department on tel. +45 97 41 04 15.

We will not disclose your personal information to third parties, including other companies. The company’s management and customer service department have access to the information held about you. We do not store encrypted customer data.

We only disclose customer data via encrypted connections. As a customer registered with FashionShopping, you have the right to object to the registration at any time. You have the right to know what information is held about you. These are your rights under the Danish Act on Processing of Personal Data. If you have any questions regarding this, please contact FashionShopping by e-mail: info@fashionshopping.dk.

E-mail newsletters:

When you subscribe to our newsletters, you agree to receive e-mails from Karen by Simonsen regarding newsletters, abandoned baskets and information about items that are back in stock.  

You can unsubscribe from the newsletter at any time by clicking on the link in every newsletter, sending an e-mail to shop@karenbysimonsenonline.dk or calling our customer service department on tel. +45 97 41 04 15.
We will not sell your e-mail address on to third parties.

How to submit a complaint


Did we not live up to your expectations? If so, please contact Karen by Simonsen first, and we will do everything we can to resolve your issue.

A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority / Center for Complaints, Carl Jacobsen Vej 35, 2500 Valby.

Find more information on the website www.forbrug.dk

The EU Commission’s online complaint portal can also be used when submitting a complaint.

This is particularly relevant if you are a consumer residing in another EU country. Submit your complaint here - http://ec.europa.eu/odr . When submitting your complaint, please enter our email address: shop@karenbysimonsenonline.dk

Cookies

To improve your experience, we use cookies to a limited extent. A cookie is a small file that is automatically saved on your computer when you visit the Karen by Simonsen shop or click on a sponsored link. A cookie has a short lifespan of approximately 30 days and is then automatically deleted.

Cookies help us to increase our understanding of how visitors use the Karen by Simonsen shop. Information relating to browsers, visit duration, page views, etc. is therefore stored. The information is gathered for statistical purposes only. It is not possible to track or save information that can identify an individual visitor.

In order to improve our website design, different designs are tested, etc. For this purpose, cookies are also used to determine whether changes should be made to the website.

In order to present relevant information to visitors, tracking cookies are used, which store data that allows us to display relevant products, texts and advertisements.

In addition to the Karen by Simonsen shop, Google and other marketing tools have the ability to access the information described above for internal data.

By visiting Karen by Simonsen, you consent to the use of cookies for the above purpose. If you wish to delete cookies on your computer, you can do the following: Select the “Tools” menu in your browser. Select “Internet Options”. Select the “General” page, click “Delete cookies” and then “OK”.


Om Karen By Simonsen

Founded by the famous Danish designer Karen Simonsen in 2009, KAREN BY SIMONSEN is a fashion brand driven by current trends and modern design. The look of KAREN BY SIMONSEN is undoubtable: flawless prints, bold colors and modern suiting designed for the woman who looks for the perfect wardrobe containing a mixture of ultimate classics and trendy looks.

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