Any dispute between Karen by Simonsen and the customer is subject to Danish law.
How to submit a complaint
Did we not live up to your expectations? If so, please contact Karen by Simonsen first, and we will do everything we can to resolve your issue.
A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority / Center for Complaints, Carl Jacobsen Vej 35, 2500 Valby.
Find more information on the website www.forbrug.dk
The EU Commission’s online complaint portal can also be used when submitting a complaint.
This is particularly relevant if you are a consumer residing in another EU country. Submit your complaint here - http://ec.europa.eu/odr . When submitting your complaint, please enter our email address: firstname.lastname@example.org